“My experience of your website started at my desk and ended on the train.”
While on my lunch break yesterday, I visited a travel website on my work computer. My experience of the website was very good, so much so that I didn’t even realise when my lunch break was over. My boss will be pleased to read that as soon as I realised, I got straight back to work (honest).
Later, on the long train journey home, I pulled out my smartphone to finish browsing the same website. At first, I was pleased to find that the website was responsive (which means it adapts to the device it’s being viewed on). But wait. Something didn’t feel right… It looked completely different. I double checked it was the same website I visited on my lunch break… It was. Why was the look and structure so radically different from the desktop site? Why could I not find the information I was looking at earlier? Why was the navigational structure so different that the only things familiar were the colours? Without wanting to sound too dramatic, I felt confused, agitated and impatient with the website.
This got me thinking about how important it is for a responsive website to have a consistent user experience (UX) across different devices. If you’re not familiar with the term, UX is basically concerned with the emotional aspects associated with the use of interactive technologies like websites and web applications.
The whole point in a responsive website is that it will work and display adequately according to the user’s device. However, the fact it’s adapting means that the quality of UX is also potentially changing with it. It is important that any differences across devices must be logical and intuitive.
How is my responsive website’s UX?
Slip your feet into your customers’ shoes and think about how they might want to access your site.
Test your website’s UX on all screen sizes and devices you intend to support, such as smartphones, tablets and desktop computers. Just remember that you don’t have the power to choose which devices you support – you must always, always go where your customers are. Remember, you can look at your web analytics to determine what devices are most commonly used by your customers.
For help with UX or responsive design, get in touch.